Reship Policy
PLEASE READ CAREFULLY!
We have a reship policy if the mistake isn’t your own, as if address or name has been written incorrectly by the customer. If you request a change or want to apply something to the address, it’s your responsibility to get it right. Please share the complete address.If you ask us to send to a new address and you don’t tell us any other name, we’ll use the same name as the original address. If it does not deliver due to your name not appearing at the new address, we don’t reship it.
If you don’t accept your package while it’s shipped out for you and postal service choose to “send it back”, it will be lost. In that case, the mistake is yours as well. Also if FAQ no. 10 (address change) has not been followed by customer, we will not replace it.
For orders stopped at customs and seized, we’ll reship these quickly, if you simply send us a copy of the letter quickly as well, to the email address mentioned in the shipping confirmation email. Please write us a ticket soon after you’ve done that and make sure, subject title in your email, is your order ID.
If there’s no letter and if package may have issues from postal side, we’ll reship without any seizure letter being shown. However we do not reship the packages before 31 days (50+ days during COVID-19 outbreak for some orders). AFTER 31 days we expect customers to write us a ticket and start the reshipping process.
We do not offer refunds, we offer reships if pack is lost/seized.
Reshipping Requirements
- MAKE IT CLEAR in your order ticket, that you have read and agree with our terms. That you will pay us for the reship package, if you end receiving the original package.
- Confirm which products you’re requesting to be reshipped, or what tracking number (copy/paste them).
- Provide shipping name and NEW address (new address is not needed, if we’re reshipping without a seizure letter being received). We recommend confirming it, or we might just use the default address.
Not doing it means that you have not read the terms.
*NO RESHIPPING*
UK DOM products: We can allow to ship outside the UK but if lost, we will not reship them.
Many US customers purchase from here due to the cheaper price during sales and it has a very high success rate of delivery to USA. However if it gets seized, it’s not covered by our reship policy.