Frequently Asked Questions
Can I change my address?
Yes you can. However, it is very important you write a ticket where you confirm our awareness with your name and/or address change. If you’ve already submitted an order with the old information, it won’t update for that order, and therefore we also need you to write us the new info. We highly recommend you to please write your name and address in the tickets. If a package is sent to the address you first had, without you informing us about a change in reasonable time, then the package will not be replaced by us as it would be your own fault.
How is the process?
The whole process is very smooth and fast. Once you submit your order, you will automatically receive information for your payment. We expect the payment within 48 hours and instructions to be followed – the timing depends on yourself for this part. Once payment has been sent and confirmed by us, we will quickly prepare your package and usually have it out within 2 business days. It may occur that we have to send out US domestic express orders after 3-4 days, due to high volume of shipments. The estimated time for dropping off a package for shipping, is only an exception if your order is to be prepared close to the weekends (or holidays), in which we don’t ship orders. Please note, we respond to message within 24 hours.
Are signatures required?
Signatures may be required upon delivery, as we ship from various locations and companies. If you do not want to sign for your package, please make it clear in your order ticket.
Do you ship direct post boxes?
Yes. We do ship to P.O. Boxes. We do not ship to APO or FPO miltiary boxes. Make sure you get the address written correctly please.
Do you provide tracking numbers?
Yes. We offer tracking numbers for all of the packages being shipped. The scan updates for tracking may be late or the tracking may not give day-to-day updates. That doesn’t mean package isn’t moving. Tracking numbers comes typically 2 days after package has been shipped.
VALUE-ADDED TAXES (FOR EU CLIENTS ONLY)
From the 1st of July 2021, the European Union has decided that there will be taxes on all commercial goods imported to the EU. Our parcels are shipped from outside EU. This means you’ll have to pay taxes once the parcel arrives within your country, if you live within a EU country.
Delivery Estimate & Rate
Please note, we respond to message within 24 hours. Our team works in high speed and are able to deliver packages in 3-31 days. The T/A starts from the day the package ships according to tracking number or our tracking message. Our success rate is very high and we guarantee a delivery.
Client’s Testimonials
5K+ Satisfied Customers Let’s Look Reviews
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